Refund and Cancellation Policy
Last updated: 21 August 2026
1. Before work begins
You may cancel your order and receive a full refund if you contact us within 24 hours of placing your order, provided we have not yet started building your card. Email order@digitalbizzcard.com with your order details to request a cancellation.
2. Once work has started
Each card is custom-built from the details you submit. Once we have started building your card, the order is non-refundable, as the work is specific to you and cannot be resold.
3. Delivered cards
Once your card has been delivered and is live, the order is final. If something on your card doesn’t match what you submitted (a data-entry mistake on our end), we will correct it at no charge — see Section 4 of our Terms and Conditions on revisions.
4. Payment issues
If you were charged but never received an order confirmation, or if you believe you were charged in error, contact order@digitalbizzcard.com with your payment reference from Razorpay and we will investigate promptly.
5. How refunds are processed
Approved refunds are issued back to your original payment method through Razorpay. Depending on your bank, refunds typically take 5–10 business days to reflect in your account after we initiate them.
6. Contact
For any refund or cancellation request, email order@digitalbizzcard.com.